April 26, 2018

Latest:

Millbrook Garden Centre: The Dog’s Tale -

Thursday, April 26, 2018

Lubera’s new edibles so far for 2018 -

Tuesday, April 24, 2018

Historic Farplants Launch: Small Plants for Small Spaces -

Monday, April 23, 2018

Profits bloom at Scottish garden centre firm -

Sunday, April 22, 2018

Is your website GDPR compliant? -

Saturday, April 21, 2018

Fosseway Garden Centre extension passed despite objections -

Friday, April 20, 2018

Food at Webbs at Wychbold garden centre wins Farm Shop & Deli Award -

Thursday, April 19, 2018

Garden centres hope for better weather after Easter washout -

Thursday, April 19, 2018

Abbots Leigh garden centre café reopens -

Thursday, April 19, 2018

Plowmans Garden Centre in West Parley ‘will remain open’ -

Tuesday, April 17, 2018

Haskins Garden Centres choose charities for the year -

Monday, April 16, 2018

Gardman Service Update -

Monday, April 16, 2018

Garden centres pray for better weather as sales slide -

Monday, April 16, 2018

Garden centre manager stole more than £30,000 from family business -

Wednesday, April 11, 2018

Strikes fire: Garden centre to reopen ‘as soon as possible’ -

Tuesday, April 10, 2018

Hayes Garden World increases revenue 110% thanks to temporary structure -

Tuesday, April 10, 2018

Owner of Plowmans Garden Centre in West Parley goes into administration -

Tuesday, April 10, 2018

‘Major damage’ in Stokesley garden centre fire -

Monday, April 9, 2018

Bents raises over £22k for Alzheimer’s Society -

Thursday, April 5, 2018

Notcutts celebrates success at its own annual conference and awards dinner -

Wednesday, April 4, 2018

David Standing: know your customer

David Standing

David Standing, commercial director of AIS, discusses the importance of knowing your customer. Whilst it might be stating the obvious, there really is no argument against adopting as a retail mantra: ‘find out what your customer wants and give it to them’. However, before you can set about doing that, the bigger issue in the first instance is whether you know what the customer wants. A lot of our independent members rely on their own hands-on experience and what they see in their stores. There’s nothing intrinsically wrong with that, but it doesn’t tell the whole picture and is unlikely…

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Jeremy Davies: preventing customer theft

Jeremy Davies

Jeremy Davies, managing director of GCS (GB) Limited, explains how to prevent customer theft. The issue of customer theft is one that is reported to be constantly growing for retailers of all sizes. According to the British Retail Consortium Crime Survey, customer theft accounted for 82 per cent of all retail crime by volume in 2012-13. This was the highest level for nine years, but just one in ten offences were reported to the police. The average value of customer theft increased by 62 per cent, to £177 per incident. Tell-tale signs of a shoplifter If your business is operating…

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How EPoS can help your garden centre

Keith Bateman

Keith Bateman from EPoS provider Davidson Richards introduces the electronic point of sale solution and how it can add profitability and efficiency to your business in the first of three instalments. EPoS (Electronic Point of Sale) is technology which enables efficient recording of the sale of goods or services to the customer, providing a fast and efficient way of dealing with customers and stock. An EPoS solution should help you manage your garden centre more efficiently and more profitably. The description ‘EPoS’ denotes your entire retail management solution which provides real-time sales transaction/stock information for back office management. As you’re in control of…

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Guy Moreton: recruiting the right staff

Guy Moreton

  Guy Moreton, director of MorePeople, discusses how to recruit the right staff. I have been in the horticulture trade since 1985, recruiting in the sector for 14 years and I am still amazed at the number of businesses that continue to make simple mistakes during the recruitment process – mistakes that if eradicated could seriously help reduce the risk of recruitment failure. We all know that the costs of poor recruitment decisions are huge, and not just in terms of a fee for the recruitment specialist but also the fact that the amount of time a ‘proper process’ takes…

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Keith Bateman: what to consider when reviewing an EPoS solution

Keith Bateman

Keith Bateman of Davidson Richards explains what to consider when reviewing an EPoS solution. EPoS and retail management is a way to help you manage your garden centre, improving efficiencies, customer service and ultimately the bottom line. It helps you control your products, pricing, promotions, stock, customers and suppliers across the business. Improving the experience and service at the tills for your customers, you have instant access to product and pricing information for customer queries. Handling the sale is more efficient, using the touchscreen tills with integrated chip and pin helping to avoid queues at peak times. What do you…

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David Standing: changing the customer demographic

David Standing

David Standing, commercial director of AIS, discusses how to change customer demographic. Garden centres in recent years have been great at spreading the business risk away from weather dependent key seasonal times such as Easter and May bank holidays by diversifying from core horticulture related areas into other categories or services. This most notably began with Christmas decorations, a move which, if my memory serves me right, started at least 25 years ago and has since spread right across the sector and gone from strength to strength to the extent that, apart from some flagship department stores, they’re the first…

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Thermoflor’s Open Sky walkway

Thermoflor

A blog from Thermoflor The last edition of the Garden Centre Retail Magazine contained an interview with the general manager of Haskins Roundstone, the latest and largest branch of the Haskins chain in the UK. The establishment, which measures 9,300 m2 and was built in 2012, has an annual turnover of € 11 million and a workforce of 150. Thermoflor were responsible for the design and construction on the Haskins centre, which was one the greatest new-build projects of 2012 in the UK. Haskins opted to cover two-thirds of the retail area for outdoor plants with Open Sky roofs to enable…

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John McFarland: harness the love for homemade

John McFarland

John McFarland – from Sugar and Crumbs, a supplier of baking products to retailers which was established in 2013 – discusses how homemade food provides a business opportunity for garden centres. Consumer appetites are changing and homemade offerings provide a genuine opportunity for garden centres to steal a march on other foodservice operators and retailers. The appeal of homemade has been increasing for many years and was fuelled by the horsemeat scandal a couple of years ago. Almost half the UK’s population (49 per cent) now totally mistrusts the UK food industry, and 77 per cent of consumers consider it…

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Liz Dobbs: how green is your garden centre?

Liz Dobbs

Liz Dobbs ponders plastic remains in a garden and calls on garden centres to help their customers be more sustainable. It seems strange to question garden centres’ environmental credentials. After all, what can be greener than selling plants to create gardens? Yet the critics are there, and parts of the horticultural industry are a tad defensive about their green policies – possibly due to bruising from decades of the ‘peat versus peat-free’ debate. Critics are often dismissed with the sneer ‘they aren’t even horticulturists’, but do they have a point? The end result Granted, if you start at the beginning…

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Ian Boardman: developing your business and moving forward

Ian Boardman

Ian Boardman, garden centre growth specialist and director of his own company, IBBIS (UK) Limited discusses how to develop your business. Who was it who once said “If your business is not going forwards, then you are in fact going backwards”? This is probably truer today than ever. The pace of change in garden retail is massive. There are opportunities to be taken (or lost) approach taken by owners and directors. Who are the current customers, what do they want and what will the next generation want? These are all key questions which need key answers. What to do about…

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