Advertisement
  • Are you engaging your garden centre employees?

    Working in a garden centre, as in any other retail service, has its share of ups and downs.
    ?
    In a 2017 report entitled UK Employee Pulse, it was revealed that employees in the retail sector are some of the least engaged workers in the country.
    ?
    Keeping staff engaged is one of the most effective ways to ensure that they are productive and happy at work. This is a win-win for them and the business.
    ?
    Here are some tips for improving employee engagement in the garden centre setting.
    ?

    Encourage physical fitness

    Horticultural work can be demanding.
    ?
    A typical day at a garden centre often involves activities such as transporting large packs of soil for customers. To avoid injury, employees need to keep themselves fit.
    ?
    It is important for management to help team members maintain or improve their physical fitness levels. It ensures that they can perform such physical tasks without injury.
    ?
    One way to do this is to incorporate 10-15-minute exercise breaks before and after the work day. You could also encourage employees to take short walks during breaks.
    ?

    Vary employee assignments and routines

    Many employees are keen to learn new skills. The UK Employee Pulse report indicates that ?trying out things that interest you in your role? has a greater effect on engagement.
    ?
    Rotating staff to different departments is one method giving them the opportunity to try different tasks. You could even switch everyone?s aisle assignments each week.
    ?

    Help staff understand customers better

    Providing great customer service is one of the best ways to ensure that shoppers come back.
    ?
    Team members may appreciate market insights on the people who visit the garden centre.
    ?
    Management could share relevant research and other trends with the staff. It would help them better expect what customers need.
    ?
    Those working on the tills can ask customers if they managed to find everything they were looking for. It would establish whether customer needs are being met.
    ?

    Keep the environment positive and collaborative

    Managers and supervisors can empower staff by sharing their ideas. It promotes a work culture where employee suggestions are discussed and implemented.
    ?
    A weekly 10-minute stand-up meeting, where the team share their thoughts about how things are at the garden centre is a good way to start.
    ?

    Be supportive of worklife balance

    There is a positive link between staff engagement and their organisation?s support of work-life balance.
    ?
    Encourage work-life balance by letting employees create their own boundaries. Then supporting those boundaries.
    ?
    It is important for managers to get to know what the boundaries are for each team member. You should find ways to make it work for both parties.
    ?
    For instance, some employees may prefer to work more hours on certain days to free up hours later in the week.
    ?
    The manager and the employee would need to agree on a consistent schedule. Both parties know what to expect.
    ?
    Employee engagement initiatives can come in many forms. They can be physical, psychological, or social. Try to incorporate a variety of methods into your initiatives ? this will keep you engaged too!

    Related Articles

    Leave a Reply

    Your email address will not be published. Required fields are marked *

    This site uses Akismet to reduce spam. Learn how your comment data is processed.

    Close